It all started with the statement ‘only 10% of healthcare learning is done at medical school, the remaining 90% is done on the job’.*
*Research reference in support of above statement
We have used this statement to positively engage in conversations with clinicians, both recently qualified as well as patients, family members and those who also provide support to the health system.
Everyone has a story. Everyone can think of an example where a mechanical, unemotional response or action has been delivered instead of taking the time to really understand what is required. This has nothing to do with a clinical pathway or treatment regime, this has everything to do with person to person interaction.
How is this taught at medical school, how do you train for dealing with the human side of health? Yes there is an argument that getting too involved is complicated and therefore the easiest way to deal with this is to avoid it. But aren’t all healthcare staff human as well?
